Do you ship internationally?
At this time, we do not ship outside of the United States. Due to the technical and legal aspects of shipping nail polish outside of the USA, we currently do not offer international shipping. We hope as Arclight Ivy grows that we’ll be able to increase our capacity and be able to offer our products to international customers and work with international stockists. We plan to open up shipping to Canada first in 2027. In the meantime, we recommend contacting a shipping agent/forwarder service in your country.
Can I return or exchange items?
No returns or exchanges are currently accepted. If you receive a package with damaged or missing products, please reach out via our customer support email arclightivyinfo@gmail.com within 10 days of delivery and include your order number, name attached to your order and a photo if your product was damaged during shipping. If you receive a thermal polish that ceases to transition within 6 months of purchase, a replacement, refund, or store credit is available for the paid price of the polish.
Do you offer discounts?
We offer free domestic shipping on orders over $55 with code “SHIP55FREE”. We also run seasonal/flash sales so we highly recommend joining our email list and following us across our social platforms to catch our next discount code drop.
What ingredients are in Arclight Ivy polishes?
All ingredients are listed on our ingredients page.
How quickly do you ship out packages?
Our current shipping turnaround time will always be listed in the top bar of our website. You can expect your items to arrive within 2-8 days of shipment, depending on your local postal service.
Shipping and handling policy
If a package is returned to us due to an incorrect or undeliverable shipping address, you will be contacted via email with the option of resubmitting your order for shipment at the customer’s cost or a partial refund (the entirety of the original order minus shipping costs). If your order has already shipped with an incorrect address, the shipping carrier may be able to redirect it. You may contact them for information on redirecting or intercepting packages. We are unable to replace any packages due to an incorrect address entered by the buyer. If your package has not yet shipped, please reach out as soon as possible via our email: arclightivyinfo@gmail.com . Any change to shipping addresses may be subject to additional postage fees. We cannot guarantee all package addresses can be changed before shipment.
Refunds/Order Cancellations
If you place an order and need a refund before your order ships, you will be refunded the full amount minus payment transaction/processing fees. Preorder items cannot be canceled. We cannot guarantee all orders can be cancelled before shipment.
How do I contact you?
You can email me at Arclightivyinfo@gmail.com
Story disclaimer
All characters appearing in this work are fictitious. Any resemblance to real persons, living or dead, is purely coincidental. The textual story of Arclight Ivy is a work of fiction, drawing from the experiences and imagination of the author.