Privacy Policy
Last Updated: August 25, 2026
Arclight Ivy, a brand operated by Sophia Northfield LLC (“Arclight Ivy,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when you visit or shop at arclightivy.com (the “Website”).
This Privacy Policy explains what personal information we collect, how we use it, how it may be shared with service providers, and the choices available to you.
By using the Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us when you create an account, place an order, subscribe to our newsletter, use our wishlist features, contact us, or otherwise interact with the Website.
Information You Provide
Depending on how you use the Website, we may collect:
- Name
- Email address
- Billing address
- Shipping address
- Telephone number
- Account username and password
- Order and purchase information
- Products saved to your wishlist
- Information you provide when contacting us
- Information you provide when subscribing to our newsletter
- Other information you voluntarily provide through the Website
You may browse portions of the Website without creating an account. However, certain features, such as customer accounts and wishlists, may require you to provide personal information.
Order Information
When you place an order, we collect information necessary to process and fulfill that order. This may include your name, email address, telephone number, billing address, shipping address, items purchased, order total, payment method, and related transaction information.
WooCommerce stores certain customer and order information within the Website’s WordPress database in order to operate the store and fulfill orders.
2. Payment Information
Arclight Ivy accepts payments through third-party payment providers, including Stripe, PayPal, and Apple Pay.
When you make a purchase, information necessary to process your payment may be transmitted to the applicable payment provider. This may include information such as your name, email address, billing information, shipping information, transaction amount, and information relating to the payment method.
Arclight Ivy does not intentionally collect or store your complete credit or debit card number on our Website. Payment information is processed by the applicable third-party payment provider according to its own privacy and security practices.
Stripe may process transaction information necessary to complete payments and prevent fraud. PayPal likewise processes information necessary to facilitate purchases and provide its payment services.
For more information, please review the privacy policies of the applicable payment provider:
WooCommerce confirms that payment gateways such as Stripe and PayPal may receive customer information necessary to process or support a payment.
3. Customer Accounts
You may create a customer account on the Website.
When you create an account, we may collect and store information associated with your account, including your name, email address, username, password, addresses, order history, and other account information.
Your account allows you to access features such as viewing your orders, managing your account information, and using other customer features available on the Website.
You are responsible for keeping your account login credentials confidential.
4. Wishlists
Arclight Ivy offers wishlist functionality that allows customers to save products for later.
Depending on whether you are logged into an account, wishlist information may be associated with your account or stored through the Website’s functionality.
Wishlist information may include products you have saved, product identifiers, dates associated with wishlist activity, and information necessary to display your wishlist.
You may remove products from your wishlist through your account or by contacting us.
5. Newsletter and Marketing Emails
If you voluntarily subscribe to the Arclight Ivy newsletter or other marketing communications, we will collect your email address and may use it to send you:
- News and announcements
- New product information
- Promotions and special offers
- Restock announcements
- Other marketing communications related to Arclight Ivy
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
Unsubscribing from marketing communications does not necessarily remove your information from other business records, such as order records that we are required or permitted to retain.
6. Cookies and Website Functionality
Arclight Ivy does not currently use third-party analytics or advertising tracking technologies to track visitors across websites.
However, the Website uses cookies and similar technologies that are necessary for WooCommerce and WordPress functionality.
These may include cookies used to:
- Maintain shopping cart functionality
- Remember items in your cart
- Keep you logged into your customer account
- Maintain your shopping session
- Support checkout functionality
- Remember certain Website preferences
- Provide security and fraud-prevention functionality
For example, WooCommerce may use cookies such as woocommerce_cart_hash, woocommerce_items_in_cart, and wp_woocommerce_session_ to operate shopping-cart and session functionality.
Payment services may also place or access cookies or similar technologies as necessary to process payments, authenticate transactions, prevent fraud, or provide their services.
You may control cookies through your web browser settings. Disabling certain cookies may prevent portions of the Website, including shopping-cart or checkout functionality, from working properly.
7. How We Use Your Information
We may use personal information we collect to:
- Process and fulfill orders
- Process payments
- Ship purchased products
- Create and maintain customer accounts
- Provide wishlist functionality
- Provide customer service
- Respond to questions and requests
- Send transactional communications
- Send newsletters and marketing communications when you have opted in
- Maintain and improve the Website
- Maintain Website security
- Detect and prevent fraud or unauthorized activity
- Maintain business and financial records
- Comply with legal obligations
- Resolve disputes
- Enforce our terms, policies, and agreements
We do not use personal information for third-party behavioral advertising or cross-site advertising tracking.
8. How We Share Your Information
We do not sell your personal information.
We may share personal information with service providers and other third parties when reasonably necessary to operate Arclight Ivy and provide services to you.
These parties may include:
Payment Providers
We share information necessary to process payments with applicable payment providers, including Stripe, PayPal, and Apple Pay.
Shipping and Fulfillment Providers
We may share information such as your name, shipping address, email address, telephone number, and order information with shipping or fulfillment providers when necessary to deliver your order.
Website and Technology Providers
We may share information with companies that provide services necessary to operate our Website, including hosting, website infrastructure, security, email delivery, database management, and other technical services.
Email and Newsletter Providers
If we use a third-party email service to deliver newsletters or marketing communications, your email address and other information necessary to provide that service may be shared with that provider.
Professional and Legal Services
We may disclose information to accountants, attorneys, insurers, consultants, or other professional service providers when reasonably necessary to operate our business or comply with legal obligations.
Legal and Safety Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to a valid legal request
- Protect our rights or property
- Prevent fraud or abuse
- Protect the safety of our customers, employees, or others
- Investigate security incidents
We may also disclose information as part of a merger, acquisition, financing, sale of assets, restructuring, or other business transaction.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order and transaction information may be retained for as long as necessary to fulfill orders, provide customer service, maintain accounting and business records, resolve disputes, prevent fraud, and comply with applicable tax, financial, and legal requirements.
Customer account information may be retained while your account remains active or as otherwise necessary for legitimate business or legal purposes.
Newsletter information may be retained until you unsubscribe or otherwise request that your information be removed, subject to information we are required or permitted to retain for other purposes.
The exact retention period may vary depending on the type of information and the reason it was collected.
10. Your Privacy Choices and Rights
Depending on where you live, you may have rights concerning your personal information.
These rights may include:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of certain personal information
- Requesting information about how your personal information is collected or used
- Opting out of marketing communications
- Requesting a copy of certain personal information
- Exercising other privacy rights available under applicable law
Some rights may be subject to legal exceptions or limitations.
To make a privacy request, please contact us using the information in the “Contact Us” section below.
We may need to verify your identity before fulfilling certain requests in order to protect your information from unauthorized access.
11. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by applicable California privacy laws.
Depending on the circumstances, these rights may include the right to:
- Know what categories of personal information we collect, use, or disclose
- Request access to certain personal information
- Request deletion of certain personal information
- Request correction of inaccurate personal information
- Opt out of certain forms of sale or sharing of personal information
- Limit certain uses of sensitive personal information where applicable
- Receive equal treatment for exercising applicable privacy rights
Arclight Ivy does not sell personal information.
Arclight Ivy also does not currently use personal information for cross-context behavioral advertising.
California residents may submit privacy requests using the contact information below.
12. Children’s Privacy
The Website is not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
If you believe a child has provided us with personal information, please contact us.
13. Third-Party Websites and Services
The Website may contain links to third-party websites, including social media platforms, payment providers, or other websites.
We are not responsible for the privacy practices, security, or content of third-party websites.
When you interact directly with a third-party service, that service’s own privacy policy and terms may apply.
14. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no website, electronic storage system, or method of transmitting information over the internet can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account information, including maintaining the confidentiality of your password.
15. Do Not Track
Arclight Ivy does not currently use third-party behavioral tracking or advertising technologies.
Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted technical standard for responding to Do Not Track signals, the Website may not respond to such signals unless required by applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business, Website, services, or legal obligations change.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how your personal information is handled, please contact us:
Arclight Ivy
Operated by Sophia Northfield LLC
Website: arclightivy.com
Email: arclightivyinfo@gmail.com